30 Day Returns

We now offer Instant Exchanges, which means you can exchange your size and get your goodies right away.

To submit your return, please click here.

You will have 30 days to lodge your return but if you opt to exchange or use your credit to shop straight away, the below will apply.

• You'll have 14 days to ship your return back to us (all it needs to be is returned and scanned at the post office, not physically returned to our hub or warehouse).
• A $1 pre-authorisation fee will be held on your card and in the event your return isn't scanned within 14 days, you will be charged the full fee of your exchange.
• All returns will be charged a handling fee. Handling fees will cover the cost of the return, and shipping out your exchange or Shopnow purchase.
• High value items with the security ribbon either damaged or detached will not be eligible for return.
• Accessories, Bodysuits, Lingerie and Swimwear are NOT returnable due to hygiene reasons.
• Any item(s) that do not meet the above conditions will not be eligible for store credit and will be recycled.

If you're undecided about an exchange, no worries - you can still return your item/s for a store credit to use later. You'll have six months from the date of issue to use your credit.

See the full returns policy here.