Help Center & FAQs

Easy! BABYBOO Fashion Customer Care strive to answer all your queries as quickly as possible!

Meanwhile, you can check out the frequently asked questions below and see if the answer is easily explained in our FAQs. If you haven't found an answer or want to reach out to us for any matter, please don't hesitate to do so here.

Babyboo Fashion Customer Care team strive to respond to all customer Emails as quick as possible! Please allow up to 24 hours for a response. This timeframe may be extended due to sale periods. Please note, re-sending emails will unfortunately not result in a quicker response

BABYBOO Fashion are constantly extending payment methods for your convenience. We currently accept:

• PayPal
• Visa (Credit & Debit)
• MasterCard (Credit & Debit)
• Buy Now, Pay Later options such as AfterPay, Zip & Laybuy
• Bank Deposit (Please note- Bank deposits do take up to 3-5 working days to clear)
• American Express
• Babyboo Fashion store Credit Note
• Babyboo Fashion Gift Voucher

If you request an alternative payment option, please be sure to contact us here.

Yes! BABYBOO Fashion use eWay & PayPal to process all credit card transactions to ensure our customers are protected. Our website is industry-standard and fraud-protected and keeping your information is safe and secure. Every time you visit, we do not store any credit card information. If you need any further information, be sure to contact us.

Easy! To use your BABYBOO Fashion credit note, Simply:

• Go to babyboofashion.com and add your loved products to your Shopping Bag.
• Go through the Check-Out Process as normal.
• On the ‘Shipping & Payment’ step of the Checkout process, select the ‘Gift Card’ option as your Payment Method.
• On the ‘Place Order’ step, simply enter your Gift Card Code, in the gift card field.

(Please note, a credit note is another form of gift card)

If you need any further assistance, please be sure to contact us below.

BABYBOO Fashion is an international online store, and we take orders and ship them worldwide! 

In order to change display currency open the menu (top left on mobile) and click ‘Change Currency’ and simply select your country's currency and all our website prices* will automatically change to your selected currency.
(* Only applicable for selected countries / currencies).

If you need further any further assistance, be sure to contact us .

Lucky You! To use your BABYBOO Fashion Gift-Card, Simply:

• Go to babyboofashion.com and add your loved products to your Shopping Bag.
• Go through the Check-Out Process as normal.
• On the ‘Shipping & Payment’ step of the Checkout process, select the ‘Gift Card’ Option as your Payment Method.
• On the ‘Place Order’ step, simply enter your Gift Card Code, in the Gift Card field.
  

If you need any further assistance, please be sure to contact us.

Nope. You do not need to use your entire BABYBOO Fashion Credit Note / Gift Card all in one transaction/ order. If you do have remaining value (balance) on your Credit Note/ Gift Card your Credit value (balance) will be updated and you can continue to use the same gift card for a number of future purchases, until it runs out of value.

YES! You will receive an email confirmation after purchasing your order, to confirm we have received your order successfully. 

If for some reason, you did not receive a confirmation email, please:

• Check your Promotional, Spam & Junk folder of your email inbox as it may have automatically filtered through OR
• Contact our Customer Care team below to forward this email to you again.

If you have mistakenly checked out with an incorrect address, please contact us urgently. Please ensure you include your New / Correct Shipping Address in the message field so we can update your shipping address promptly & complete your order with no delays. We are generally able to change the shipping address, unless the order has already been shipped.

Unfortunately orders can't be altered once they have been placed. If you have realised any information is incorrect on your order please contact us immediately however, we can't guarantee any changes can be made.

Unfortunately orders can not be cancelled once placed.

Unfortunately, we cannot add items to your existing order. Please place a new order for the item & contact us immediately. We will happily issue you a store credit note for any additional shipping paid, if we're able to combine your orders to the same shipment.

We offer affordable, fast and reliable worldwide shipping options for all of our customers.

To view all our shipping rates and estimated delivery times, please click ‘here’.

To view all our shipping rates and estimated delivery times, please click ‘here’.

We offer fast, affordable and reliable worldwide shipping options for all of our customers.

Delivery Time 

All orders made before 12:00pm (AEDT/ Sydney Time) Monday to Friday, are Picked, Packed, and Shipped off the same day. All orders made on weekends, will be fulfilled the following business day. Please allow up to 48 hours for your orders to be dispatched during sale periods.

Australia orders: If you have not received your items within 5 business days of making your order please email us with your order number. In most cases, this means that an attempted delivery has occurred and unfortunately you were not home! Resulting in your parcel to be waiting for you at your nearest post office for collection.

International orders: If you have not received your order after (Express: 6 days) & (Standard: 22 days), Please track your package to find its location and call your national postal service with your tracking number.

Delivery

If you are not home at the time of your order’s delivery, you will be left a calling card.

Australian customers: Your order will be redirected to your local post office and you can collect the package from your local post office with your Photo ID.

International customers: Please contact DHL in your country to reschedule re-delivery for when best suits you.

Once your order is packed & leaves our warehouse, you will receive an email with your order’s tracking number. You will be sent a unique tracking code for your package that can be tracked online in our logistics partner's portal. Your tracking number will be sent to you via email, once your order has been dispatched from our warehouse (on it’s way to you).

Order’s placed on:

• Weekdays (Between Monday to Friday), please allow up to 48 hrs to receive a tracking number
• Weekends (Saturday & Sunday), will receive a Tracking Number the following working date (Monday).
• Public holiday’s will receive a Tracking Number the following working date.

If for some reason, you did not receive your tracking number, please:

• Check your Promotional, Spam & Junk folder of your email inbox as it may have automatically filtered through OR
• Contact our Customer Care team below to provide a Tracking Number to you.

Tracking your order is now fast and easy!

Tracking AUSTRALIAN Orders:

You can track your order by entering your tracking number received via email, in the following link:

AusPost Express: http://auspost.com.au/track/

Tracking INTERNATIONAL Orders:

For all International Orders, You can track your Order by Entering your Tracking Number received Via Email, within the following link: (Be sure to select the correct shipping service you selected at Checkout)              

DHL Express: http://www.dhl.com.au/en/express/tracking.html

Express International: http://auspost.com.au/track/

Standard International Shipping: http://auspost.com.au/track/

Unfortunately, if you checked out with the delivery method of ‘Standard International Shipping (with signature on delivery)’ OR ‘Standard Shipping (no tracking)’, you will not be able to track your order.

If you are in Australia or chose DHL Express as your delivery option/method, and not yet have received your order within 5 business days of placing your order, please ‘click here’ to contact us by filling in the contact us form.

All other destinations, please allow up to 20 business days after placing your order before using the above method to contact us.

Yes! We do send orders to PO Boxes! Please note, DHL Express deliveries do not accept PO Box addresses. 

NEED TO RETURN YOUR ORDER? 

Easy! If you are not in-love with the product that you have purchased, Babyboo will provide you with a full store credit.

RETURNS POLICY

• Items must be returned within 30 days of purchase date.
• All returns will be issued a store credit (that will allow you to easily re-purchase an alternative item, or the same item in a different size).
• The returned item(s) must meet the 'condition of return' criteria (detailed below)
• We do not offer refunds for change of mind or incorrect sizing.
• Customers who have received product/s with a manufacturing fault or incorrect item, will receive a refund. (Note: Babyboo Warehouse will undertake strict quality control on every item prior dispatch & upon receiving return).
• Please take due care when trying on any product/s. (Item/s manually defected/ that does not comply with our returns policy will be declined/ returned).
• Babyboo is not responsible for return shipping costs.
• We do not issue Store credit or refund on original shipping charges.

CONDITION OF RETURN

All Garment/s must be returned:

• In Original condition, unworn & unwashed (Free of any stains from Makeup, deodorant, or wear)
• With all Tags attached in original packaging.

All Shoes must be returned:

• In original undamaged shoebox
• In the same condition, as delivered to you,
• Must be tried on indoors/ soft floor.

At the moment BABYBOO Fashion is not unfortunately able to process exchanges of the same product (eg. size swap), however;

• A Store Credit will be issued, so you can re-purchase a new item.
• If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return, and we will issue you with a Store Credit, once we receive your unwanted item. (As we do NOT hold items nor exchange, while your item is being sent back).

Sale items can NOT be returned (Excluding full priced items purchased using a discount code) 

For Safety/ Hygiene purposes, the following can not be returned:

• Accessories (Any products within Accessories category)
• Lingerie
• Swimwear (without a hygiene sticker) 

To ensure your returning item(s) is eligible to be returned, please read our Returns Policy.

Please note: Items must be returned within 30 days of the purchase date.

AUSTRALIAN Customers:
Simply create & print your Returns Label from: HERE

Note: With this label, you simply need to pop the return into your local Australia Post box.

UK & US Customers:
Simply create & print your Returns Label from: HERE

Note: With this label, you simply need to pop the return into your local post box.

INTERNATIONAL Customers:

• Simply 'Download' our Returns form HERE
• Print this Returns form and ensure your returning item ticks all our return policy requirements.
• Fill out your details clearly.
• Include the return form in your returning package.
• Please send your return items to the following address:

Babyboo Fashion Returns Centre
ORDER NUMBER #: ______
Unit 4, 1 Celebration Drive
BELLA VISTA, NSW, 2153
Sydney, Australia.

BABYBOO Fashion offers store credit for any full-priced items that are returned within 30 days of ordering. (Exclusions apply).

To view our full Returns Information, please click ‘here’.

Returns received later then 30 days from Purchase date, a $5.00 AUD processing fee will be deducted from your Store Credit Note.

Returns received later than 35 days, will not be accepted & will be returned to the customer. 

The Babyboo Fashion Returns Team aims to process your return as quickly as possible! It may take 3-5 business days for your return to be processed after it reaches our Returns Warehouse.

Depending on the service & country you’re returning your item(s) with, it can usually take up to 21 working days ( excluding weekends & public holidays) to be delivered and processed by our returns team.

• Refunds will be issued to the same method of payment used to create the order.
• For payment made with both credit card and gift card/store credit, the refund will be applied to the gift card/store credit first
• Please do not email regarding the arrival of your return, unless it has been 15 days from receiving your return.
• You will be informed via the email address that you provided for your order, when this transaction is complete.
• Store Credit will be issued via Email and in the form of a code & remain valid for 6 months upon receiving email. 

Note: Babyboo does not operate on Public Holidays, all returns will be processed the following working day.

We recommend you use tracked parcels when sending returns back to the Babyboo Fashion warehouse. Once it has arrived at the warehouse and the Babyboo Fashion Returns Team have processed your return you will be notified by email with the amount of Store Credit that you have been assigned to. Currently we have no method of notifying you when we receive your return. Please note, Babyboo Fashion is not responsible for any return parcels lost by Australia Post or any other couriers.

A credit note is a monetary voucher you receive in the form of a unique code via an email. or customer service. It contains the value of your credit & the code to use at checkout for your next purchase at BABYBOO Fashion online store. (Please note, a Store Credit is the same, just another term used).

• All credit notes have a 6-month expiry
• All credit notes will be processed and sent out after the returned item(s) is authorised / accepted by Babyboo Returns team (exclusions apply)
• All credit notes are provided in Australian dollars.

The BABYBOO Fashion Packing team does a thorough inspection of all goods before they are shipped to our customers. We aim to provide our customers with products of the highest standard and quality.

If you have received a faulty Item, not to worry, please email our Customer Support team (within 5 days of receiving package) via this form or by sending an email to contactus@babyboofashion.com to be instructed what to do PRIOR to shipping your return. 

• You will not be reimbursed Returns fee's if our Support team have not advised you via email, prior returning the faulty package.
• Be sure to use a traceable delivery method for returning your item/s, as Babyboo is not held responsible for lost/ damaged returns in transit.

If you received an item that is different to the one that you ordered, please contact the Babyboo Fashion Customer Care team here and we will help resolve the problem as soon as possible! We look forward to assisting you.

AfterPay, ZIP & LayBuy returns undergo the same process.

Note: Your personal agreement with AfterPay & LayBuy still stands & you will continue to pay any scheduled repayments.

Making an Account is super EASY! To Shop with us, you need to make an account! It allows you to place orders without you having to fill in your standard contact details each time you shop with us. (Please note, we do not hold or save any customer payment options or information). You can simply ‘Create an Account’ Now, by clicking ‘Here’ OR start shopping with us now and Create your Account when you checkout.

You can change your details by logging into ‘Your Account’, by Clicking ‘Here’. Simply, Click ‘Edit Your Details/ Address Details’. On this page, you can change your personal information, password & address. If you need any assistance, please contact us below.

Oh no! Please ensure you are entering the correct Username and Password to Sign In to your account. If you have forgotten your password, Please click 'Forgot Your Password' link here to recover/ change your password. If you need any further assistance, please contact us below.

Easy! To reset your password, simply select the ‘Forgotten Password’ link and you will be sent an email which will explain how you can change your password.  

If you are able to sign into your account, select the ‘Edit your details’ heading and then select the ‘Change Password’ box. A drop down menu will appear asking you to enter your old password and then select a new password before hitting ‘Save’. Your password will now be successfully updated!

BABYBOO Fashion is an online store, which means you can shop with us 24/7 at your own convenience from any country around the world! We know you are a busy gal on the go, reasoning why we strive to make shopping with us, as easy as possible!

Simply click here to check out independent reviews on Trustpilot.

Hey babe! We are not always seeking new models, however, if an opportunity does open up… You can now be one of the first to find out! Join Club Babyboo Fashion to find out about our new model openings! Join ‘Here’.

We’re always on the hunt for new bloggers to work with. Please keep in mind the high volume of queries we receive from bloggers, meaning that we will only be in contact if there is an opportunity to collaborate with you.

Please let us know your Social Media Account Names, Following, Country, & Idea of collaborating by submitting the form here. Looking forward to collaborating! 

We SURE DO, babe! Simply, ‘Click Here’ to view our sizing guide! Please note, for personal sizing recommendations, please feel free to email our amazing customer care team below.

YES! We offer our first time customers a promo code via email sign up. You can also get your hands on exclusive offers and promotions by keeping an eye out on our Social Media channels: Instagram and Facebook 

You can sign up to our email through pop ups or at the bottom of the homepage.

Welcome to the BABYBOO Club babe! As a new customer you will receive your promo code via email within 4 hours of signing up to our club. If you have not yet, please do the following:

• Check your ‘Promotional, Spam & Junk’ Folder in your Email, as it may have been automatically filtered through.
• Please Contact us below, and we will happily forward you this email again.

To ‘Request to Restock’ means that you are going to be notified once the style is back in stock in your size as well as expressing your interest for BABYBOO Fashion to bring back a particular product in your requested size.

To Request for a restock, simply:

1. Click on the (out-of-stock) product you want Babyboo Fashion to re-stock.
2. Select your size, (Which is sold out)
3. Click the ‘Request to Restock’ button, (Located below the ‘Add to Cart’ button)
4. Lastly, Just enter your Email Address in the pop up box.

Now you will be notified Via Email once the product is back in stock!     

We are always working on restocking our most popular styles and encourage you to sign up to 'Notify me when back in stock' located on the product page of the out-of-stock item.

We can't always give a heads up about product restocks as it's always subject to change. To be the first to find out restock dates, ensure you have requested a restock for the product you wish to purchase, then keep a close eye your emails as we will email as soon as it comes in stock.