Operations Manager - Full time

Babyboo Fashion is currently scouting a motivated, hustler, yet boss driven talent to join our hardworking team. We are seeking someone who can provide direction to the team, structure/ systemise, recruit, and train/ manage a team within several different roles, particularly within the operations aspect of the company; Admin, Customer service, Order fulfillment, Stock control, etc. You will be working closely with the Babyboo Fashion Directors, providing assistance, and leading the team with the overall vision & goals.

Role:

• To provide leadership to the team, setting a high standard, & inspiring to achieve set KPI’s.
• To own the employee experience, driving employee satisfaction and elevating team behaviours.
• To own the customer experience, driving customer satisfaction and increasing brand loyalty.
• To drive performance and growth, through excellent operational execution.
• Report back to CEO’s daily with staff performance, operational progress, improvement strategies & achievements.
• Plan all activities daily, weekly, fortnightly, monthly, quarterly, half year & yearly in advance with clear commercial goals and objectives for the business and planning, systems & labour to achieve them
• Report on the progress of your plans each week and at the end of every month
• Measure your performance at end of quarter against your plan, with critical feedback & improvement plans
• Roster allocation, setting KPI’s & forecasting/ evaluating budgets per Operational department.
• Establish a constant focus on Brand.
• Mainly located within the Head office & oversee warehouse operations.
• Monitor, coach and provide feedback to the team to deliver an overall excellent customer experience
• Strong ability & understand of Human Resources. (Scout, Hire, Train, Manage & Fire).
• Ability to manage a growing team, build relationships, and Task Hoc.
• Maintain a professional yet hard-working, positive team & environment.
• Ensure excellent execution and maintenance of deadlines are met on time.
• Drive the use of digital assets to enhance the customer experience.
• Retain and develop talent
• Detect, nurture & reward high efforts.
• Perform weekly meetings, raising company standards overall/ per department.
• Lead, inspire and manage a high performing, positive team.
• Continually elevate & strengthen the team through recruitment, & staff development.
• Establish a learning culture and maintain a strong connection of the team to the Brand.
• Advocate teamwork, culture, collaboration, idea generation & meetings.
• Establish and embed customer-focused behaviours across the team.
• Build and cultivate long-term customer relationships and lead the team to do the same.
• Drive company performance, productivity & growth.
• Reporting directly to the CEO’s.
• Responsible for managing/ meeting sales budgets, constantly improving the user experience that exceeds customer expectations & takes our brand perception to the next level, through quality & on-time performance.

Requirements:

• Highly professional in physical & verbal presentation daily.
• Smooth & successful operation focused
• Leading to Inspire
• Ability to take initiative, find solutions quickly & execute/ give direction.
• Driving Excellence by Developing Talent
• A passion for and interest in fashion, and the Babyboo Fashion brand.
• Awareness of local employment and retail legislation.
• Flexible to work as required, sometimes after hours, to meet company needs!
• Must be able to work Full-time, + overtime frequently.
• Knowledgeable & experience in a ecommerce business & management.
• Have strong leadership, management and coaching skills
• Skills in digital media strategy with a focus on conversions
• Be able to manage multiple projects from concept through to completion
• Be able to meet deadlines and be proactive in planning, prioritisation and time management
• Take calculated risks by being both creative and analytical
• Have a can do attitude and don’t mind getting your hands dirty
• Have sound knowledge of the customer journey, from ordering to after receiving goods.
• Strong experience or ability to set up softwares from initiation to completion, to testing/ evaluation.
• Understanding of an E-commerce company structure

• High interest in organisation, success driven & daily task completion.
• Systems and processes all structures to reduce error, human labour & memory/ reliability.
• Time conscious and able to stick to set timeframes
• Ability to Budget, forecast expenses & brainstorm/ implement reduction plans.
• Running, overseeing & assist implementation of daily operations
• Team building & nurturing relationships.
• Ensuring consistency within daily operations; Customer service, Returns, Processing goods in & out, + marketing/ design software requested to research, implement & train.
• Frequently building upon the company’s infrastructure, for a better improved outcome.

Benefits

• Must be available Full-time.
• 8am-4.30pm, Monday-Friday.
• Amazing clothing discounts (40% off staff discounts)
• Part of a young  dynamic team with an admirable culture
• Ability to thrive, grow, be organised & creative.
• Work-life balance
• Easy public transportation available.
• Allocated on site Parking spot
• Modern Black & white Luxe Office in Bella Vista.

To Apply, Please Email Careers@babyboofashion.com with: your Resume & Cover Letter outlining your applicable skills and experience for this position; including a few paragraphs (approx 250 words) which showcase your ability, achievements and your greatest achievements to date.

Please include a portfolio of your work, include both your Facebook and Instagram usernames & Title subject heading “Application: Operations Manager”.

Please note- Due to the high amount of applications only shortlisted applicants will be contacted.

Applications closing date is On-Going.