My Bag

Close

Worldwide Shipping Information

We offer fast and reliable worldwide shipping options for all of our customers. Due to high order volume from our recent collection drop there may be minor delays with dispatching your order from our usual timeframes.

Shipping information

TO AUSTRALIA:

SERVICE:

TIME:

COST:

Express

1 - 2 business days

 

FREE - Orders over $200

AU $10.50 - Orders under $200

 

Standard

3 - 10 business days 

FREE - Orders over $150

AU $7.99  - Orders under $150

 

 

 

TO INTERNATIONAL:

COUNTRY:

SERVICE:

TIME:

COST:

New Zealand

Standard

8- 12 business days

$15 AUD

 

Express

2 - 5 business days

$20 AUD

USA 

Standard

9 - 15 business days

$10 USD

Expedited 5 - 8 business days $15 USD

 

Express

3 - 6 business days

$20 USD

Canada 

Standard

8 - 12 business days

$20 AUD

Express 2 - 5 business days $25AUD

UK

Standard

5 - 8 business days

$10 GBP

Express 2 - 5 business days $20 GBP

Ireland

Standard

8 - 12 business days

$15 AUD

 

Express

2 - 5 business days

$25 AUD

Asia

Standard

8 - 12 Working days

$15 AUD

 

Express

2 - 5 business days

$30 AUD

Africa

Standard

8 - 12 business days 

$15 AUD

Express 2 - 5 business days $50 AUD

Europe 

Standard

5 - 8 business days

$15 AUD

 

Express

2 - 5 business days

$30 AUD

Rest of World

Standard

8 - 12 business days 

$25 AUD

Express 2 - 5 business days $50 aud

 

PLEASE NOTE:

  • DHL Express do NOT deliver to / accept PO BOX deliveries.
  • Please note, these transit times are estimates only.

United States
The following countries are temporarily suspended are not receiving any parcels until further notice Via DHL: Cuba 

Asia
The following countries MUST provide a PO Box delivery address when using DHL Standard shipping: Qatar, Saudi Arabia, United Arab Emirates.

The following countries MUST provide a street address when using standard shipping: Israel, Jordan, Kuwait, Lebanon. 

Rest of World

The following countries have temporarily suspended all DHL standard shipping however they are accepting DHL Express shipping only: Bonaire, Cayman Islands, Dominica, Dominican Republic, Guinea, Laos, Libya, New Caledonia, Mauritius, Myanmar, Reunion, Suriname, Turkmenistan, Trinidad and Tobago and Yemen, Central African Republic.

The following countries MUST provide a street address when using standard shipping: Israel, Jordan, Kuwait, Lebanon.

We currently DO NOT SHIP to the listed countries: 

  • Philippines
  • Brazil 
  • Puerto Rico 
  • Costa Rica
  • Iran 
  • Syria 
  • Yemen

DISPATCH TIME FRAME

Orders made before 12PM AEST Monday - Friday will be dispatched the same day. If you place an order after this time, it will be shipped the next business day. 

Any orders made over the weekend or on a NSW Public Holiday will be dispatched the following business day. Keep a lookout for your tracking number that will be sent to the email entered at checkout once your order has been shipped out. 

Please note, estimated shipping/delivery timeframes will apply after dispatch. Allow up to 48 hours for orders to be dispatched during high volume periods, holidays and sales. 



DELIVERY
Most orders will require a signature on delivery. Your package may be delayed if your delivery address is unattended at the time of delivery. If you are not present at the time of your order’s delivery, most courier services will leave a calling card. 

Australian customers: Your order will be redirected to your local post office for collection. Please present your Photo ID when collecting your order. 

International customers: Please contact DHL in your country to reschedule redelivery for when you are available to collect. 

 

ORDER TRACKING

Once your order is packed and leaves our warehouse, you will receive an email with your order’s tracking number.

You will be sent a unique tracking code for your package that can be tracked online.

Please allow up to 48 hours between Monday to Friday for your tracking number Via email.

If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.

CUSTOM DUTIES & TAXES ON INTERNATIONAL ORDERS:

Customers can be charged for buying & importing products into their country.

In the event that an international shipment attracts customer duties and taxes, the customer will be required to pay the customs, duties and taxes on the order.

Please note, BABYBOO does not collect or handle any tax charges or fees, and therefore cannot predict which orders these fees will apply to. 

In the event a parcel is unclaimed or duties & taxes are refused, DHL will attempt to redeliver. If DHL is unable to contact the customer and redeliver successfully by their cut off timeframe the parcel will be disposed of in the receivers country. Unfortunately, there will be no compensation provided for parcels that are unclaimed or refused after several delivery attempts. If the parcel is returned to sender, return costs incurred by DHL will be deducted from the customers store credit amount.

PRE ORDERS

If an in-stock item is purchased with a pre-order item, the entire order will be placed on hold and shipped out together, once the pre-order item has arrived at our warehouse. We recommend making separate orders if you are wanting in stock items to be shipped immediately. 

Please note, Pre-orders cannot be cancelled once made. 

RETURN TO SENDER

Any orders returned back to our warehouse as undeliverable will receive an automatic credit note for the value of the items purchased, excluding original shipping costs. This will allow you to make a new order with us. 

To find out why your order was returned back to us, please contact the shipping company directly with your tracking number. This is often due to invalid or missing address details. 

DELAYS & LOST IN TRANSIT

Unfortunately, Babyboo are not held responsible for lost or stolen packages or delays in transit.

Babyboo does NOT take any responsibility of an order once delivered and confirmed delivered by tracking. 

There may be some delays in customs which are beyond our control and we do not take responsibility for any of these processing delays. 

Our customer care team are here to help! For all other Shipping & Delivery enquiries, please get in contact with us via email at contactus@babyboofashion.com





x