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Operations Manager - Full time

Babyboo Fashion is currently scouting a motivated, hustler, yet boss driven talent to join our hardworking team. We are seeking someone who can provide direction to the team, structure/ systemise, recruit, and train/ manage a team within several different roles, particularly within the operations aspect of the company; Admin, Customer service, Order fulfillment, Stock control, etc. You will be working closely with the Babyboo Fashion Directors, providing assistance, and leading the team with the overall vision & goals.

Role:

  • To provide leadership to the team, setting a high standard, & inspiring to achieve set KPI’s.
  • To own the employee experience, driving employee satisfaction and elevating team behaviours.
  • To own the customer experience, driving customer satisfaction and increasing brand loyalty.
  • To drive performance and growth, through excellent operational execution.
  • Report back to CEO’s daily with staff performance, operational progress, improvement strategies & achievements.
  • Plan all activities daily, weekly, fortnightly, monthly, quarterly, half year & yearly in advance with clear commercial goals and objectives for the business and planning, systems & labour to achieve them
  • Report on the progress of your plans each week and at the end of every month
  • Measure your performance at end of quarter against your plan, with critical feedback & improvement plans
  • Roster allocation, setting KPI’s & forecasting/ evaluating budgets per Operational department.
  • Establish a constant focus on Brand.
  • Mainly located within the Head office & oversee warehouse operations.
  • Monitor, coach and provide feedback to the team to deliver an overall excellent customer experience
  • Strong ability & understand of Human Resources. (Scout, Hire, Train, Manage & Fire).
  • Ability to manage a growing team, build relationships, and Task Hoc.
  • Maintain a professional yet hard-working, positive team & environment.
  • Ensure excellent execution and maintenance of deadlines are met on time.
  • Drive the use of digital assets to enhance the customer experience.
  • Retain and develop talent
  • Detect, nurture & reward high efforts.
  • Perform weekly meetings, raising company standards overall/ per department.
  • Lead, inspire and manage a high performing, positive team.
  • Continually elevate & strengthen the team through recruitment, & staff development.
  • Establish a learning culture and maintain a strong connection of the team to the Brand.
  • Advocate teamwork, culture, collaboration, idea generation & meetings.
  • Establish and embed customer-focused behaviours across the team.
  • Build and cultivate long-term customer relationships and lead the team to do the same.
  • Drive company performance, productivity & growth.
  • Reporting directly to the CEO’s.
  • Responsible for managing/ meeting sales budgets, constantly improving the user experience that exceeds customer expectations & takes our brand perception to the next level, through quality & on-time performance.

Requirements:

  • Highly professional in physical & verbal presentation daily.
  • Smooth & successful operation focused
  • Leading to Inspire
  • Ability to take initiative, find solutions quickly & execute/ give direction.
  • Driving Excellence by Developing Talent
  • A passion for and interest in fashion, and the Babyboo Fashion brand.
  • Awareness of local employment and retail legislation.
  • Flexible to work as required, sometimes after hours, to meet company needs!
  • Must be able to work Full-time, + overtime frequently.
  • Knowledgeable & experience in a ecommerce business & management.
  • Have strong leadership, management and coaching skills
  • Skills in digital media strategy with a focus on conversions
  • Be able to manage multiple projects from concept through to completion
  • Be able to meet deadlines and be proactive in planning, prioritisation and time management
  • Take calculated risks by being both creative and analytical
  • Have a can do attitude and don’t mind getting your hands dirty
  • Have sound knowledge of the customer journey, from ordering to after receiving goods.
  • Strong experience or ability to set up softwares from initiation to completion, to testing/ evaluation.
  • Understanding of an E-commerce company structure
  • High interest in organisation, success driven & daily task completion.
  • Systems and processes all structures to reduce error, human labour & memory/ reliability.
  • Time conscious and able to stick to set timeframes
  • Ability to Budget, forecast expenses & brainstorm/ implement reduction plans.
  • Running, overseeing & assist implementation of daily operations
  • Team building & nurturing relationships.
  • Ensuring consistency within daily operations; Customer service, Returns, Processing goods in & out, + marketing/ design software requested to research, implement & train.
  • Frequently building upon the company’s infrastructure, for a better improved outcome.

Benefits

  • Must be available Full-time.
  • 8am-4.30pm, Monday-Friday.
  • Amazing clothing discounts (40% off staff discounts)
  • Part of a young  dynamic team with an admirable culture
  • Ability to thrive, grow, be organised & creative.
  • Work-life balance
  • Easy public transportation available.
  • Allocated on site Parking spot
  • Modern Black & white Luxe Office in Bella Vista.

To Apply, Please Email Careers@babyboofashion.com with: your Resume & Cover Letter outlining your applicable skills and experience for this position; including a few paragraphs (approx 250 words) which showcase your ability, achievements and your greatest achievements to date.

Please include a portfolio of your work, include both your Facebook and Instagram usernames & Title subject heading “Application: Operations Manager”.

Please note- Due to the high amount of applications only shortlisted applicants will be contacted.

Applications closing date is On-Going.