To submit your return, please click here.
- You’ll have 30 days to lodge your return via our portal. Once lodged, you’ll receive your return shipping label.
- All returns are processed within 5-7 business days.
- Once processed, you’ll receive your store credit via email which is valid for 6 months, giving you plenty of time to decide on your next purchase.
RETURNS POLICY
- We do not provide refunds for returns, this includes change of mind or incorrect size changes.
- Your return will be issued in store credit for the full amount of your returned item/s.
- You’ll have 30 days to return your order from delivery date.
- All store credits are issued in AUD.
- High value items with the security ribbon either damaged or detached will not be eligible for return.
- Items marked a FINAL SALE cannot be returned unless faulty.
- Accessories, Bodysuits and Lingerie are NOT returnable due to hygiene reasons.
- If you have received a faulty item or you believe your order is faulty, please contact us immediately.
- Babyboo is not responsible for return shipping costs.
- Purchases made with Afterpay or Paypal are subject to the same policy. Your agreement with Afterpay still stands and you will be required to pay off any scheduled repayments.
- Any item(s) that do not meet the above conditions will not be eligible for store credit and will be recycled.
SWIMWEAR RETURNS POLICY
Swimwear is eligible for return for store credit, provided all of the conditions below are met.
- Items must be unworn and in their original condition.
- All original tags must still be attached.
- The hygiene sticker must remain attached and undamaged. Any item returned with a hygiene sticker that has been removed, detached or damaged will not be eligible for return.
- The 30 day return window, store credit terms and return shipping conditions outlined above apply to all swimwear returns.
- Any swimwear item(s) that do not meet these conditions will not be eligible for store credit and will be recycled.
CONDITION OF RETURN
Please take care when trying on any products.
All garment/s must be returned:
- Unworn and unwashed.
- With all original tags still attached.
- In all correct and original packaging.
- No smell of perfume, deodorant or washing powder.
- All shoes must be returned in the original shoe box (as it was delivered to you) and must be tried on indoors/soft floor (no scuff marks).
- Any item(s) that do not meet the above conditions will not be eligible for store credit and will be recycled.
EU RIGHT OF WITHDRAWAL
If your order is delivered to a country within the European Union, you have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason.
How to submit your withdrawal request:
- Your request must be submitted within 14 days of receiving your order. You can do this quickly and easily via the following link: Submit EU Withdrawal Request.
- Once submitted, you'll receive an automatic confirmation that your request has been received, along with instructions on how to return your item(s).
Returning your items:
- Items must be returned without undue delay and in accordance with the return instructions provided. Unless otherwise stated, customers are responsible for the direct cost of return shipping. A return shipping label will be provided upon submission of your request; the cost of this label will be deducted from your refund.
- All items must be returned in their original condition and in accordance with our standard return conditions outlined below.
Refunds:
- If your withdrawal request is valid, we will refund the value of the eligible item(s) along with the original standard delivery charge where applicable. Please note we may hold your refund until we've received your item(s) back, or until proof of postage has been provided.
- Once your return reaches our warehouse, it will be processed within 5–7 business days and you'll be notified of the outcome. Refunds are returned to your original payment method unless agreed otherwise.
- Your right of withdrawal exists alongside our standard returns policy and does not limit any other rights you may have under consumer law.
Return conditions:
To be eligible, items must be:
- Unworn, unwashed, and in original condition All tags attached
- Free from makeup, fake tan, deodorant, or perfume
- The following items are not eligible for return: Item/s marked Final sale
- Accessories, Bodysuits, Lingerie and Swimwear are NOT returnable due to hygiene reasons.
Faulty items?
- If you believe you've received a faulty item, please continue to lodge your return, upload some images and we will review this and get back to you within 3 days.