Contact Us

Babyboo Fashion are constantly extending payment methods for your convenience. We currently accept:

- PayPal
- Afterpay
- LayBuy
- Visa (Credit & Debit)
- MasterCard (Credit & Debt)
- American Express
- Babyboo Fashion Store Credit
- Babyboo Fashion Gift Voucher

If you request an alternative payment option, please be sure to contact us below.

Yes! Babyboo Fashion use eWay & PayPal to process all credit card transactions to ensure our customers are protected. Our website is industry-standard and guaranteed. Your information is safe and secure. Every time you visit, we do not store any credit card information. If you need any further information, be sure to contact us below. 

Easy! To use your Babyboo Fashion Store Credit, simply:

Go to Babyboofashion.com and add your loved products to your Shopping Bag.

Go to the Check-Out page

On the ‘Information’ step of the Checkout process, on the right hand side’ simply enter your Store Credit Code, in the “Gift-Card or discount code” field.

(Please Note, a Store Credit is another form of Gift-Card)

You will then notice your Total amount due will update. 

If you need any further assistance, please be sure to contact us below.

Easy! Babyboo Fashion is an International Online Store, meaning we accept all currencies, as we do Ship Worldwide! By Clicking the ‘Change Currency’ (Located at bottom of website for mobile & top menu bar of website on desktop), simply select your countries currency and all our website prices will automatically change to your selected currency. If you need further any further assistance, be sure to contact us below.

To use your Babyboo Fashion Gift-Card, Simply:

Go to babyboofashion.com and add your loved products to your Shopping Bag.
Go through the Check-Out Process as normal.
On the ‘Shipping & Payment’ step of the Checkout process, select the ‘Gift-Card’ Option as your Payment Method.
On the ‘Place Order’ step, simply enter your Gift-Card Code, in the Gift-Card field.

If you need any further assistance, please be sure to contact us below.

Nope. You do not need to use your entire Babyboo Fashion Store Credit/ Gift Card all in one transaction/ order. If you do have remaining value/ balance on your Store Credit/ Gift Card... Your Credit value/ balance will be updated and you can continue to use the same gift card for a number of future purchases, until it runs out of value.

YES! You will receive an email confirmation after purchasing your order, to confirm we have received your order successfully. 

If for some reason, you did not receive a confirmation email, please:

Check your Promotional, Spam & Junk folder of your email inbox as it may have automatically filtered through.
Contact our Customer Care team below to forward this email to you again.

If you have mistakenly checked out with an incorrect address, please contact us below urgently. Please ensure you include your New/ Correct Shipping Address so we can update your shipping address promptly & complete your order with no delays. We are generally able to change the shipping address, unless the order has already been shipped. We can't guarantee any changes can be made.

Unfortunately orders can not be altered once they have been placed, If you have realised any information is incorrect on your order please contact us immediately however, we can't guarantee any changes can be made.

Unfortunately orders can not be cancelled once they've been placed. Please contact our support further options.

Unfortunately, we cannot add items to your existing order. Please place a new order for the item & contact us below immediately. We will happily issue you a Store Credit for any additional shipping paid, if both your orders are combined in shipping.

To View all our Shipping rates internationally, please click ‘Here’.

To view all our Estimated Shipping timeframes, please click ‘Here’.

Delivery Time 

All orders made before 8:30 am (AEDT/ Sydney Time) Monday to Friday, are picked, packed, and shipped off the same day. All orders made on weekends or on public holidays, will be fulfilled the following business day. Please allow up to 48 hours for your orders to be dispatched during holiday and sale periods.

Australia orders: If you have not received your items within 5 business days of making your order please email us with your order number. In most cases, this means that an attempted delivery has occurred and unfortunately the receiver was not home resulting in the parcel waiting for the receiver at the nearest post office for collection.

International orders: If you have not received your order within these timeframes, please contact us with your order number.

Delivery

If you are not home at the time of your order’s delivery, you will be left a calling card.

Australian customers: Your order will be redirected to your local post office and you can collect the package from your local post office with your Photo ID.

International customers: Please contact your local postal service in your country to reschedule re-delivery for when best suits you.

Once your order is packed & leaves our warehouse, you will receive an email with your order’s Tracking Number. You will be sent a unique tracking code for your package that can be tracked online. Your Tracking Number will be sent to you via email, once your order has been dispatched and left our warehouse (on it’s way to you).

Order’s made on:

• Weekdays (Between Monday to Friday), please allow up to 48 hrs to receive a tracking number.
• Weekends (Saturday & Sunday), will receive a Tracking Number the following working date (Monday).
• Public holiday’s will receive a Tracking Number the following working date.

If for some reason, you did not receive your Tracking Number,

please check your Promotional, Spam & Junk folder of your email inbox as it may have automatically filtered through.
Contact our Customer Care team below to provide a Tracking Number to you.

Tracking your order is now Super Easy & Fast!

Tracking AUSTRALIAN Orders:

You can track your order by Entering your Tracking Number received Via Email, in the following link:

AusPost Express: http://auspost.com.au/track/

Tracking INTERNATIONAL Orders:

For all International orders, you can track your order by entering your Tracking Number received via email, within the following link: (Be sure to select the correct shipping service you selected at Checkout)              

DHL

• Express: http://www.dhl.com.au/en/express/tracking.html
  
• Express International: http://auspost.com.au/track/
  
• Standard International Shipping: https://www.dhl.com/au-en/home.html

If you are using standard shipping please note when you receive your tracking number from DHL, it will also show your local tracking number. 

Please use your local tracking number once your parcel has arrived in your country. 

If you are in Australia or chose DHL Express as your delivery option/method, and not yet have received your order within 5 business days of placing your order, please fill the form at the bottom of the page to contact us by filling in the contact us form.

All other destinations, please allow up to 20 business days after placing your order before using the above method to contact us.

Yes! We do send orders to PO boxes! Please note, DHL Express deliveries do not accept PO Box addresses. 

RETURN POLICY:

• All items must be returned within 30 days from receiving your order.
• All returns will automatically be issued a Babyboo Fashion Store Credit (This will allow you to easily purchase an alternative item or the same item in a different size)
• Unfortunately we do not offer refunds for change of mind or incorrect sizing
• Customers who have received product/s with a manufacturing fault or incorrectly are entitled to a full refund.
• You will receive your refund in the original form of payment.
• Note that it is the customer’s responsibility to pay all freight charges to return the item. Babyboo does not credit note or refund original shipping charges.

CONDITION OF RETURN: 

Please take care when trying on any products: 

All Garment/s must be returned:

• Unworn & unwashed,
• With all original tags still attached,
• In all product/s correct & original packaging,
• No smell of perfume, deodorant or washing powder. 

All Shoes Must be returned:

• in original shoe box (As delivered to you) &
• Must be tried on indoors/ soft floor.

WHAT CANNOT BE RETURNED:

All SALE items CANNOT be returned 

• Excluding full priced items purchased using a discount code).
• For safety & hygiene purposes, the following categories can not be returned: Accessories, Lingerie, Swimwear (without a hygiene sticker) 

Please note, all Items that do not comply with our Returns Policy will be Returned to Sender.

To view all our Returns Information, Please click ‘Here’.

Unfortunately, All SALE Items CANNOT be returned. (Excluding full priced items purchased using a discount code).

To view all our Returns Information, Please click ‘Here’.

Oh no, don't worry: click here to reset your password.

We’ll be sad to see you go boo! Located at the bottom of our emails just hit the unsubscribe button 

We are always working on restocking our most popular styles and encourage you to sign up to 'Notify me when back in stock' located on the product page of the out-of-stock item.

We can't always give a heads up about product restocks as it's always subject to change. To be the first to find out restock dates, ensure you have requested a restock for the product you wish to purchase, then keep a close eye your emails as we will email as soon as it comes in stock. 

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