FAQs

Easy! Babyboo Fashion Customer Care strive to answer all your queries as quickly as possible! Please read the following Information within the featured categories, to ensure you are not waiting for a response. 

Babyboo Fashion Customer Care team strive to respond to all customer Emails as quick as possible! Please allow up to 24 hours for a response. This timeframe may be extended due to sale periods. Please note, re-sending emails will unfortunately not result in a quicker response

Babyboo Fashion are constantly extending payment methods for your convenience. We currently accept:

- PayPal
- Visa (Credit & Debit)
- MasterCard (Credit & Debt)
- Bank Deposit (Please note- Bank deposits do take up to 3-5 working days to clear)
- American Express
- Babyboo Fashion store Credit Note
- Babyboo Fashion Gift Voucher

If you request an alternative payment option, please be sure to contact us below.

Yes! Babyboo Fashion use eWay & PayPal to process all Credit Card transactions to ensure our customers are protected. Our website is industry-standard and guaranteed. Your information is safe and secure. Every time you visit, we do not store any credit card information. If you need any further information, be sure to contact us below.

Easy! To use your Babyboo Fashion Credit-Note, Simply:

Go to Babyboofashion.com and add your loved products to your Shopping Bag.Go through the Check-Out Process as normal.On the ‘Shipping & Payment’ step of the Checkout process, select the ‘Gift-Card’ Option as your Payment Method.On the ‘Place Order’ step, simply enter your Gift-Card Code, in the Gift-Card field.

(Please Note, a Credit-Note is another form of Gift-Card)

If you need any further assistance, please be sure to contact us below.

Easy! Babyboo Fashion is an International Online Store, meaning we accept all currencies, as we do Ship Worldwide! By Clicking the ‘Change Currency’ (Located at bottom of website for mobile & top menu bar of website on desktop), simply select your countries currency and all our website prices will automatically change to your selected currency. If you need further any further assistance, be sure to contact us below.

Lucky You! To use your Babyboo Fashion Gift-Card, Simply:

Go to Babyboofashion.com and add your loved products to your Shopping Bag.Go through the Check-Out Process as normal.On the ‘Shipping & Payment’ step of the Checkout process, select the ‘Gift-Card’ Option as your Payment Method.On the ‘Place Order’ step, simply enter your Gift-Card Code, in the Gift-Card field.

If you need any further assistance, please be sure to contact us below.

Nope. You do not need to use your entire Babyboo Fashion Credit Note/ Gift Card all in one transaction/ order. If you do have remaining value/ balance on your Credit Note/ Gift Card... Your Credit value/ balance will be updated and you can continue to use the same gift card for a number of future purchases, until it runs out of value.

No, you do not need to use your entire babyboo Fashion credit note/ gift card all in one transaction/ order. If you do not use it all, your credit balance will update and you can continue to use the same gift card number for future purchases.

YES! You will receive an Email confirmation after purchasing your order, to confirm we have received your order successfully. 

If for some reason, you did not receive a confirmation email, please:

Check your Promotional, Spam & Junk folder of your email inbox as it may have automatically filtered through.Contact our Customer Care team below to forward this Email to you again.

If you have mistakenly checked out with an incorrect address, please Contact us below urgently. Please ensure you include your New/ Correct Shipping Address so we can update your shipping address promptly & complete your order with no delays. We are generally able to change the shipping address, unless the order has already been shipped.

Unfortunately orders can not be altered once they have been placed, If you have realised any information is incorrect on your order please contact us immediately however, we can't guarantee any changes can be made.

Unfortunately orders can not be cancelled once placed, 

Unfortunately, we cannot add items to your existing order. Please place a new order for the item & contact us below immediately. We will happily issue you a store Credit-Note for any additional shipping paid, if both your orders are combined in shipping.

Lucky You. We have reduced all our Shipping rates, timeframes & extended your shipping options!

To View all our Shipping rates, please Click ‘Here’.

We have reduced all our Shipping timeframes! We now offer Express Shipping Worldwide!

To View all our Shipping timeframes, please Click ‘Here’.

Delivery Time 

All orders made before 9:00 am (AEDT/ Sydney Time) Monday to Friday, are Picked, Packed, and Shipped off the same day. All orders made on weekends, will be fulfilled the following business day. Please allow up to 48 hours for your orders to be dispatched during sale periods.

Australia orders: If you have not received your items within 5 business days of making your order please email us with your order number. In most cases, this means that an attempted delivery has occurred and unfortunately you were not home! Resulting in your parcel to be waiting for you at your nearest post office for collection.

International orders: If you have not received your order after (Express: 6 days) & (Standard: 22 days), Please track your package to find its location and call your national postal service with your tracking number.

Delivery

If you are not home at the time of your order’s delivery, you will be left a calling card.

Australian customers: Your order will be redirected to your local post office and you can collect the package from your local post office with your Photo ID.

International customers: Please contact DHL in your country to reschedule re-delivery for when best suits you.

Easy! Once your order is packed & leaves our warehouse, you will receive an Email with your order’s Tracking Number. You will be sent a unique tracking code for your package that can be tracked online. Your Tracking Number will be sent to you Via Email, once your order has been Complete, Dispatched and Leaves our warehouse (on it’s way to you).

Order’s made on:

Weekdays (Between Monday to Friday), please allow up to 48 hrs to receive a tracking numberWeekends (Saturday & Sunday), will receive a Tracking Number the following working date (Monday).Public holiday’s will receive a Tracking Number the following working date.

If for some reason, you did not receive your Tracking Number, Please:

Check your Promotional, Spam & Junk folder of your email inbox as it may have automatically filtered through.Contact our Customer Care team below to provide a Tracking Number to you.

Tracking your order is now Super Easy & Fast!

Tracking AUSTRALIAN Orders:

You can track your order by Entering your Tracking Number received Via Email, in the following link:

AusPost Express: http://auspost.com.au/track/

Tracking INTERNATIONAL Orders:

For all International Orders, You can track your Order by Entering your Tracking Number received Via Email, within the following link: (Be sure to select the correct shipping service you selected at Checkout)              

DHL Express: http://www.dhl.com.au/en/express/tracking.html

Express International: http://auspost.com.au/track/

Standard International Shipping: http://auspost.com.au/track/

Unfortunately, if you checked out with the delivery method of ‘Standard International Shipping (with signature on delivery)’ OR ‘Standard Shipping (no tracking)’, you will not be able to track your order.

If you are in Australia or chose DHL Express as your delivery option/method, and not yet have received your order within 5 business days of placing your order, please ‘Click Here’ to contact us by filling in the contact us form.

All other destinations, please allow up to 20 business days after placing your order before using the above method to contact us.

Yes! We do send orders to PO Boxes! Please note, DHL Express deliveries do not accept PO Box addresses. 

RETURN POLICY:

- All items must be returned within 14 days from receiving your order.
- All returns will automatically be issued a Babyboo Fashion Credit Note (This will allow you to easily purchase an alternative item or the same item in a different size)
- We do not offer refunds for change of mind or incorrect sizing
- Customers who have received product/s with a manufacturing fault or incorrectly are entitled to a full refund.
- You will receive your refund in the original form of payment.
- It is the customer’s responsibility to pay all freight charges to return the item.
- Unfortunately, we do not Credit Note or refund original shipping charges.

CONDITION OF RETURN: 

Please take care when trying on any products: All Garment/s Must be returned: Unworn & unwashed, With all original tags still attached, In all product/s correct & original packaging, No smell of perfume, deodorant or washing powder. All Shoes Must be returned in original shoe box (As delivered to you) & Must be tried on indoors/ soft floor.

WHAT CANNOT BE RETURNED:

All SALE Items CANNOT be returned (Excluding full priced items purchased using a discount code). For safety & hygiene purposes, the following categories can not be returned: Accessories, Lingerie, Swimwear.

Please note, all Items that do not comply with our Returns Policy will be Returned to Sender.

To view all our Returns Information, Please Click ‘Here’.

Unfortunately, All Sale Items CANNOT be returned. (Excluding full priced items purchased using a discount code).

To view all our Returns Information, Please Click ‘Here’.

To ensure your returning Item is eligible to be returned, please read our Returns Policy above. Once you have read our Return Policy & if you're returning item does comply, please follow the below:

RETURN INSTRUCTIONS:

1. Simply ‘Log In’ to your Account.
2. In the My Account section, click the ‘My Orders (return an item)’ tab.
3. On the ‘Search for orders’ page, click the ‘Search’ button.
4. Find the order containing the item you would like to return and click on the order to open it.
5. Click the ‘Create Return’ button.
6. Select the item/s you wish to return and select the corresponding ‘Reason for returning’.
7. Click ‘Create’ button.

Once we receive your Return Request, Babyboo Fashion Returns team will ASSESS your return. Once your Return has been ‘Authorised’ (Meaning Babyboo Fashion Accept your return) Via Email, THEN you are able to send your return to the below address:

‘Babyboo Fashion Returns’  
Return Number (#): _________                                                                                                 RMB 33 Windsor Rd,                                                                                                                 Baulkham Hills, 2153  
Sydney, NSW, Australia.

Please write your ‘Return Number’ on the outside of the package (to ensure your return is processed faster).

We would recommend using a trackable delivery method for your returning item, as Babyboo Fashion are not held responsible for lost or damaged returns.

To view all Returns Information, please click ‘Here’.

Unfortunately, Babyboo Fashion cannot process exchanges, however, a Credit Note will be issued so you can simply re-order another item.

If you would like to exchange an item, we would recommend returning the unwanted item back to us for a full-store Credit Note and place a new order, OR If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return and we will issue you with a Credit Note once we receive your unwanted item. (As we do not hold items)

Babyboo Fashion offers Store Credit for any Full-Price item that is returned within 14 days of ordering. (Exclusions apply). To view our full Returns information, please click ‘Here’.

The Babyboo Fashion Returns Team aims to process your return as quickly as possible! It may take 3-5 business days for your return to be processed after it reaches our Returns warehouse.

Currently we have no method of notifying you when we receive your return. We recommend you use tracked parcels when sending returns back to the Babyboo Fashion warehouse. Once it has arrived at the warehouse and the Babyboo Fashion Returns Team have processed your return - You will be notified by email with the amount of Store Credit that you have. Please note, Babyboo Fashion is not responsible for any return parcels lost by Australia Post or any other couriers.

A Credit Note is the Note you receive in the form of an Email, which contains the value of your Credit & the Code to use at checkout for your next purchase. (Please note, a Store Credit is the same, just another term used).

- All Credit-Notes have no expiry date!
- Credit-Notes are received when a return is Authorised/ Accepted (Exclusions apply).
- All Credit-Notes are provided in Australian dollars

The Babyboo Fashion Packing team does a thorough inspection of all goods before they are shipped to our customers. We aim to provide our customers with products of the highest standard and quality.

If you unfortunately receive an item with a manufacturing fault, the Babyboo Fashion Customer Care team will help resolve the problem as fast as possible!

Please help us speed up the returns process by providing a photo or two showing the defect/ fault, when contacting us below. We look forward to assisting you!

If you received an item that is different to the one that you ordered, please contact the Babyboo Fashion Customer Care team below who will help resolve the problem as soon as possible! We look forward to assisting you.

Making an Account is super EASY! To Shop with us, you need to make an account! It allows you to place orders without you having to fill in your standard contact details each time you shop with us. (Please note, we do not hold or save any customer payment options or information). You can simply ‘Create an Account’ Now, by clicking ‘Here’ OR start shopping with us now and Create your Account when you checkout.

You can change your details by logging into ‘Your Account’, by Clicking ‘Here’. Simply, Click ‘Edit Your Details/ Address Details’. On this page, you can change your personal information, password & address. If you need any assistance, please contact us below.

Oh no! Please ensure you are entering the correct Username and Password to Sign In to your account. If you have forgotten your password, Please Click ‘Here’ to recover/ change your password. If you need any further assistance, please contact us below.

Easy! To reset your password, simply select the ‘Forgotten Password’ link and you will be sent an email which will explain how you can change your password.  

If you are able to sign into your account, select the ‘Edit your details’ heading and then select the ‘Change Password’ box. A drop down menu will appear asking you to enter your old password and then select a new password before hitting ‘Save’. Your password will now be successfully updated!

Babyboo Fashion is an Online Store, which means you can shop with us 24/7 at your own convenience from any country around the world! We know you are a busy gal on the go, reasoning why we strive to make Shopping with us, as easy as possible!

Hey babe! We are not always seeking new models, however, if an opportunity does open up… You can now be one of the first to find out! Join Club Babyboo Fashion to find out about our new model openings! Join ‘Here’.

We’re always on the hunt for new bloggers to work with. Please keep in mind the high volume of queries we receive from bloggers, meaning that we will only be in contact if there is an opportunity to collaborate with you. Please let us know your Social Media Account Names, Following, Country, & Idea of collaborating, etc. Looking forward to collaborating! 

We SURE DO, babe! Simply, ‘Click Here’ to view our sizing guide! Please note, for personal sizing recommendations, please feel free to email our amazing customer care team below.

YES! You can get your hands on exclusive offers and promotions by keeping an eye out on our Social Media pages: Instagram + Facebook (All Located at bottom of website)  &  Joining our Babyboo Fashion Club by signing up to our newsletter ‘Here’.

Welcome to the Babyboo Club babe! You will received your promo code Via email within 24-hours of signing up to our club. If you have not yet, Please do the following:
1- Check your ‘Promotional, Spam & Junk’ Folder in your Email, as it may have been automatically filtered through.
2- Please Contact us below, and we will happily forward you this email again.

To ‘Request to Restock’ means that you ‘Vote’ for Babyboo Fashion to bring back a particular product in your requested size.

To Request (Vote) for a restock, simply:

1. Click on the product you want Babyboo Fashion to Restock.
2. Select your size, (Which is sold out)
3. Click the ‘Request to Restock’ button, (Located below the ‘Add to Cart’ button)
4. Lastly, Just enter your Email Address in the pop up box.

Now you will be notified Via Email once the product is back in stock!     

We do try to bring back as many previous/ sold out style as possible, however, we cannot guarantee that every product sold out will be restocked, as Babyboo Fashion do need to make room for New Arrivals hitting online daily.