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Returns


NEED TO RETURN YOUR ORDER? 

Easy! If you are not in-love with the product that you have purchased online, for any reason, Babyboo Fashion will provide you with a full store Credit Note to exchange the style.



RETURNS POLICY

  • Items MUST be return within 14 days of delivery from Received Date, for a BabybooFashion.com Store GIFT VOUCHER.
  • All returns will automatically be issued a Gift Voucher/ Credit Note that will allow you to easily re-purchase an alternative item, or the same item in a different size. (Just like an exchange)
  • We do NOT offer refunds for change of mind or incorrect sizing.
  • Customers who have received product/s with a manufacturing fault or incorrectly, are entitled to a full refund (Note- Babyboo Fashion Warehouse undertake strict quality control on every item. If the product is faulty, you will be refunds in the original form of payment for the order).
  • Please take due care when trying on any products/s, as ANY item/s manually defected will be returned to sender.
  • It is the customer’s responsibility to pay all freight charges to return the item.
  • We do NOT Credit Note/ refund original shipping charges.



EXCHANGES

  • A Credit Note will be issued, so you can repurchase another item.
  • If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return, and we will issue you with an e-store Credit Note, once we receive your unwanted item. (As we do NOT hold items for exchange while your item is being sent back)



CONDITION OF RETURN

All Garment/s must be returned:

  • Unworn & unwashed,
  • With ALL original tags still perfectly attached,
  • In product/s correct packaging,
  • No makeup/ tan, or smell of perfume, deodorant &/or washing powder!


All
Shoes must be returned:

  • In original shoebox (In the same condition (not damaged), as delivered to you),
  • Must be tried on indoors/ soft floor.



WHAT CANNOT BE RETURNED

All Sale items can NOT be returned (Excluding full priced items purchased using a discount code)

For Safety/ Hygiene purposes, the following can not be returned:

  • Accessories (Any products within Accessories category)
  • Lingerie
  • Swimwear 


HOW DO I MAKE A RETURN?

  1. Simply 'Download' our Returns form, from HERE.
  2. Print this Returns form.
  3. Ensure your returning item ticks all our Return policy requirements.
  4. Fill out your details clearly.
  5. Include the Return form into your returning package.
  6. Please send your return to the following address:

 

Babyboo Fashion Returns Centre.
ORDER NUMBER #: _______    
Unit 4, 1 Celebration Drive
BELLA VISTA, NSW, 2153
Sydney, Australia.

 

NOTE-

  • If you have received a faulty item, please email our Customer Care team Via Email (Orders@babyboofashion.com.au) to be instructed what to do PRIOR Shipping your return back. You will not be reimbursed Returns fee's if our customer care team have not advised you Via email prior returning the faulty package.
  • Be sure to use a traceable delivery method for your returning item, as Babyboo Fashion are not held responsible for lost/ damaged returns in transit.

 



ASSESSING THE RETURN

  • Return product/s will be assessed upon arrival and we will notify you if your return has been accepted Via email.
  • Un-Returnable items and/or returned items which do not satisfy the above ‘Returns Policy & ‘Conditions of Return’ will NOT be accepted and will be return back to the customer. (Returned to sender).

 



REFUNDS & PROCESSING

(PLEASE NOTE, As we are currently experiencing some technical issues, whilst updating our systems to make your shopping experience with us much Faster, Easier & Funner. We do ask for your patients whilst we have the delay in processing your Return, Credit Notes, & Refunds). All Returns, Refunds & Credit Notes will functional & completed ASAP, as it is our priority to have this issue resolved & proceed in completing these actions immediately.

  • The item must be return within 14 days from when your return is received & inspected to qualify for an exchange/credit note. 
  • Refunds are processed within 10 business days of receiving your return.
  • You will receive your refund within 10 business days of the return being received and you will be informed via the email address that you provided us at check out when this transaction is complete.
  • Credit notes will be issued via Email and in the form of a code (Eg: Babyboo123) & stay valid for 6 months upon receiving email.